Wednesday, April 7, 2010
"Medicine Means Sometimes Having to Say You Are Sorry"
They are ideals that have been touted for some time in healthcare, but where are we now with regard to disclosure and apology? How do disclosure and apology programs fit into the new healthcare legislation? Whose programs are working, and what are the barriers that prevent others from being successful? Check out Joanne Kenen's article in the April 2, 2010, edition of Miller-McCune.
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On “Sorry Works”:
ReplyDeleteThe English author G. K. Chesterton wrote: “A stiff apology is a second insult. … The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt.”
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